Terms and Conditions

These Terms and Conditions govern the use of and the purchase of any goods and services from this site. (“the site”) is owned and operated by Alice Hall, Trading as Love Alice & CO. (ABN 74 252 110 152) (“Love Alice & CO., “we” or “us”).

Please note that by using this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. Love Alice & CO. reserves the right to amend or update this information at any time without providing any given notice.

Prices and payment

  • Prices provided on any Love Alice & CO. marketing material or any social media platforms, are subject to alteration without any notice. Any new prices will be clearly displayed on our Facebook and Instagram pages: and
  • All Love Alice & CO. prices are quoted in Australian dollars.
  • We accept payment by Visa and/or Mastercard. American Express cards are not accepted.


  • For Love Alice & CO. to place your order for wedding and event florals, we require your name, contact details, billing address, contact number, delivery address and your payment details.
  • For information on how Love Alice & CO. obtains, stores and uses your personal information, please see our Privacy Policy.
  • a 20% non refundable deposit is required to secure your booking. The remiaing full payment is required four weeks prior to your wedding or event.

Refunds and cancellations

  • Refunds are not permitted if you change your mind about a purchase after ordering.
  • We are unable to offer a refund if incorrect delivery information is given to us. It is the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions.
  • If our courier is unable to deliver to the address provided, we can re-send the flowers on the same day or another day. If this occurs we will charge an additional minimum delivery fee from $15.00 (depending on the suburb) if we can send the same item. If we cannot deliver the same item and a new bouquet is required, we will need to charge the new order cost, 50% of the original order cost plus the additional courier fee (minimum of $15.00).


The use of the Site is at your own risk. is provided on an “as is” and “as accessible” basis. We reserve the right to limit or terminate your contact with the Site or any aspect or part of it at any given time. Love Alice & CO. does not guarantee that fees or promotions outlined on the site are effective at time of ordering. To the maximum extent authorised by applicable law, Love Alice & CO. expressly denies all warranties of any type, whether express or indirectly suggested, including the implied guarantees of merchantability, acceptable quality and fitness for a particular reason and any guarantees that admission to the Site will be uninterrupted or without error, that the site will be safe, or that material on the site will be complete, correct or timely.

Limitation of liability

To the fullest extent authorised by applicable law, you acknowledge and agree that neither Love Alice & CO. or any of its third-party content contributors shall be accountable for any direct, indirect, related, consequential, disciplinary, or any other compensations relating to or consequential from your usage of or failure to use the Site or from any arrangements we take or fail to take as a consequence of electronic mail communications you send us. These comprise, but are not restricted to, damages for errors, oversights, interruptions, defects, postponements, computer viruses, your loss of data, loss of profits, unauthorised access to and modification of your broadcasts and data, and other concrete and intangible losses. This restriction applies irrespective of whether the losses are claimed below the terms of a contract, as the consequence of negligence, or otherwise, and if our representatives or we have been negligent or have been informed of the possibility of such compensations.

Use of material from the site (including all its content) remains property of Love Alice & CO. and is protected by copyright and other laws of Australia and other countries. Your use of the Site is in acknowledgement that you will not use any content from the Site for your individual or an associated parties advantage or gain.


The Site may encompass links to other Internet websites, which are not regulated, related or linked with Love Alice & CO. Love Alice & CO. is in no way accountable for any content displayed on such a webpage or Internet site. Love Alice & CO. also does not agree to take any accountability or responsibility for any loss, damage, expenses, legal fees or cost you may acquire as a consequence of use or dependence upon the content or materials which is displayed at the linked webpages or Internet sites.

Jurisdiction is operated by Love Alice & CO. in Victoria, Australia. The laws of Victoria govern these conditions and terms and your use of the Site, and you conclusively agree to the jurisdiction of able courts located in Victoria, for any action to apply these terms and conditions.