MELBOURNE BESPOKE FLOWERS CREATED WITH LOVE

Privacy Policy

We understand that the information you provide is personal and Love Alice & CO. understands the importance of respecting your privacy. The following information outlines how we collect, store and use any information you provide.

In using the Love Alice & CO. site you agree to this policy and give your consent for us to use your information as outlined.

Collecting data

The circumstances in which we may collect your information include, but are not limited to, the following:

  • When booking your wedding and event florals, we will need to record your contact details and delivery address
  • Signing up to, or taking part in Love Alice & CO. events or promotions.
  • When organising a complimentary consultation with you, providing a quote, invoice or receipt via email.

Storing data

We do not store your credit card details. However, we do keep your billing, shipping and order information.

Using data

The main reason we need your information is to make sure your order is delivered successfully. For example, we may send you an email or SMS to clarify delivery information, or to confirm your delivery has been made. 

On occasion we also might provide data to reputable third parties to help us analyse sales patterns and navigation techniques. However, we will not include any personal information that would identify you.

Generally we keep our customers up to date via Instagram, Facebook or Pinterest. We may email you with news we think you would find interesting, or to request some feedback to help Love Alice & CO. improve our services. If we do this, there will be the opportunity to opt out from any further email communication.

The only instances where we would disclose personal information about you are:

  • If it is required for a relevant purpose, such as giving your contact details to a delivery company. In this case we will guarantee they also have a privacy policy in place to protect you.
  • If we are required to disclose information in order to meet any legal obligations.

Thank you for taking the time to read the Love Alice & CO. Privacy Policy. Please do not hesitate to contact the Love Alice & CO. team via email: create@lovealiceandco.com.au, should you have any enquiries.